Testimonials

                                 Testimonials

Hi Paul, I would just like to take the opportunity to thank you for doing such a great job with our log burner installation. From the planning stage, right through to the install, you and your team were professional, knowledgeable and carried out the work to a very high standard.

We are both absolutely delighted with the end product which now forms the centrepiece of our new kitchen.

George & Sue Sanger, Meldon, Morpeth


We recently had a Morso 6140 installed by Embers North East who did a fantastic job for us. The stove we chose presented a few technical problems for them in terms of the installation but they managed to overcome this without any issues and we are delighted with how it looks. Embers are professional, reliable and we would highly recommend them.

Adam, Rachel and family, Churchburn Drive, Morpeth


Hi Paul & Avril

We are absolutely delighted with our Stovax View 5T freestanding log burner it’s completely transformed a featureless room into a cosy welcoming space. The installation was completed in 2 days to the very highest standard – Pauls attention to detail, particularly on the exterior, is outstanding. Excellent customer service throughout the planning and purchase stage even sourcing a bespoke made to measure glass hearth.

Lynn & Steve, Montague Avenue, Warkworth


Hi Paul and Avril

We are delighted with the work you carried out and much appreciated your patience and help in getting things just as we (or rather Di) wanted. As always, your sense of humour combined with professionalism made it a pleasure to have you and your team around the house.

Best wishes

Dave and Di, The Old Orchard, Alnwick, Northumberland


 

Superb job. Professional from start to finish and a tricky job completed in record time with minimal disruption. Many thanks to Paul and all of the team at Embers.

Liz McCoulla, Sutherland Holiday Cottage, Newton – By – Sea, Northumberland


 

The installation was professional, quick, efficient and friendly and we are delighted with our stove.  It’s added so much more than heat to our room.  A job very well done and I don’t have any qualms about wholeheartedly recommending Paul at Embers.  Stove’s going great! No more hot water bottles!

Thanks again.
Barbara & Will Taylor, Alnwick
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“The installation of our Stovax Studio 1 has been great and has transformed our house into a fabulously cosy home!”.  Paul and his team were fantastic,  we cannot overstate the level of professionalism we received. They were very efficient and friendly, going out of their way to make sure everything was perfect. Paul has a great eye for detail and pays great care and attention at all stages of work and installation. As an example of this care, he was not prepared to install the hearth because it slightly deviated from what we originally had on our picture, but rather gave us time and went out of his way to provide alternatives even though it was 2 days into the installation!! Thank you very much for all your hard work and help,  please don’t hesitate to get in touch if you ever need a recommendation or example of your work in the Darras Hall area.

Dr Jelena Mann,  Darras Hall

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“Embers have been a pleasure to deal with throughout the process of installing a wood burning stove.  Communication has been excellent, everything was done when they said it would be, and to a very high standard.  Because they take on the whole job, including building work, there are no unexpected extras or other trades to coordinate.  Can’t recommend them highly enough.”

 Mr & Mrs N Harrison, (reheat renewables )  Hipsburn,  Lesbury

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“Paul was 100% professional from start to finish.  As he was fitting a log burner in our holiday cottage, we had to deal with him throughout the entire job via e-mail and phone contact and he was prompt in responding to our queries every time and he completely understood exactly what we wanted.  He did a perfect job and left the site clean and tidy …… Just a pity we never actually got to meet him!  We are now enjoying a terrific log burner thanks to Paul.”

Andy & Tina Milligan, Burnfoot Holiday cottages, Thropton

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We wanted a new wood burning fire in our living room to provide a feature and to also make the room nice and cosy in the winter months. We selected a fire and because they were local, we approached Paul Dunn of Embers to look at the fire installation that also included a flue on the outside wall. My main concern was how the fire would look, especially the flue connection and the hearth design. We received a competitive quotation and was thrilled when Paul started the work very soon after.
The final job was beyond our expectations in its neatness and how our requirements concerning the hearth design and flue were met.
What we really appreciated most about Paul and his team was their ability to manage the predictable concerns of such a job such as meeting the safety requirement, tidiness, keeping to the agreed price, keep us as customers happy and delivering the expected results and then some.

Les & Christine Straughan, Morpeth.

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“Unlike other companies we approached, Paul made it easy to fit a wood burning stove in a house where it really wasn’t straightforward. He gave a frank and honest assessment of our options then had the vision to suggest a solution we had never considered before. He and his team did everything – design, installation and building work. They turned up on time, worked hard and tidied up afterwards. We couldn’t be happier with what they’ve done – the stove looks amazing and has transformed our cold house into a warm and cosy place to be. It was only after he’d finished the job that I learnt Paul used to be a retained firefighter. He’s gone from putting fires out to helping people start them. But what a good job he does and I guess that makes him all the more qualified to install stoves safely as well as cleanly. Thank you very much indeed”.

Thanks again – all the best to you both
Jon & Jo Lonsdale,  Alnmouth

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Many thanks to Paul and the Embers team for their recent installation of a Stove in our home.  They provided an excellent service from the initial advice through to the completed project.  We were very impressed with their responsiveness to queries and their collaborative approach throughout the project.  Their approach was professional and positive to meet our requirements, with the building work and structural detail completed to a high standard.  A job well done !

Angela & Paul, Morpeth

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Embers North East took on, with enthusiasm, the installation of a wood burning stove in our Shepherds Hut. It was an unusual installation as the whole structure is made of wood with a barrel ceiling. Paul used all his skill and creative energy to place the stove, flu and hearth perfectly, providing all the safety requirements we needed along with an excellent standard of installation.

Philip Gregory – Earsdon Fm


 

Last November Paul from Embers North East came to sweep our aged open fire, my Husband got chatting to Paul about installing a double sided stove in between our two reception rooms which we had been researching and talking about for five years! Paul gave us a price within 36 hours and was willing to squeeze us in before Christmas but we decided to leave the work until the Summer as there was alot of demolition involved.  Within 4 days Paul and Adam had removed two old fire surrounds, re-built a wall, constructed a new chimney breast, replaced our old chimney pot and commissioned the hearth and new “double sided” stove which looks fantastic ( always leaving the house clean and tidy).

All this in a house that threw up challenge after unexpected challenge, and would have had many Stove Installers running for the hills!

Paul and Adam cheerfully coped with everything adapting plans to suit the cottage from hell, working really hard, and reassuring us every step of the way.

We cannot recommend Embers North East highly enough as a fantastic local Business, and wish them every success in their new premises in Morpeth.

Colin & Anne Revel – Fenrother cottage


 

Huge thanks to Paul and his team, we are truly delighted with our woodburner.
Having initially visited Paul at Embers shop in Alnwick to discuss our requirements, he then
carried out a no obligation home visit to guide us on the installation process.
The  work proceeded with speed and efficiency, we truly cannot speak highly enough of Paul and would
thoroughly recommend Embers North East;
The burner has been fantastic over this Winter and the standard of work was
second to none. Thank you.

Lorraine & Simon Daniel – Morpeth


 

Thank you so much for the excellent work installing our stove.  A professional, very clean and friendly service.  We can 100% recommend Embers NE for good advice and suggestions when we needed guidance in choosing our stove and  for the care in which Paul  took when installing the stove taking precautions to cause the least disturbance and mess.  We can also commend them for their reliability and trustworthiness.  Once again many thanks.

John & Carolyn Turnbull – Family Butchers, Alnwick 


 

We were very pleased with the whole service you have provided  You responded quickly to our request for a quote and provided sound advice on the design and installation. Paul provided all the specialist skills required so that we could leave the entire installation in your hands.  Your work was efficient and tidy, and it was a pleasure to have you all around. The end result exceeds our hopes, transforming a plain and dull room into a warmly welcoming living space at the heart of our home.

 Peter & Pat Fuller – Morpeth

  “It is rare for us to write a testimonial for work that has been done, but there are occasions when the standard of work requires recommendation. We decided to have a wood burning stove installed at home and after long deliberations regarding what was requires dropped into ‘Embers’ in Alnwick. It was clear from the outset that we were talking to people that knew what was needed and were clear and confident about their business. We left the shop knowing that we had found the company to undertake the work in hand.

When Paul quoted for the work he sent a detailed estimate the evening after his preliminary visit, his quick response surprised us as normally we have to wait several days, sometimes weeks to receive such information from other providers. He also, for a small additional cost, undertook to order our new stove and take delivery as we were not buying directly from him. The standard of workmanship shown in installing the stove was first class and we were extremely impressed by the attention to detail and the care that was shown to ensuring that all was clean and tidy as the work progressed.

When problems arose Paul ensured that a considered approach was taken to solving the issues and was meticulous in all aspects of his work. To conclude we are extremely happy with our new stove and would highly recommend ‘Embers of Alnwick'”

David & Dianne Robinson – Alnwick


 

“We were in the middle of a major house renovation and we wanted a traditional stove in our lounge, which had no existing flue or chimney breast. We asked three local stove companies including Embers to give us a quote. Embers was the logical choice – even before any work was agreed, Paul was full of suggestions and advice as to where and how we could position the stove. He fitted around our builder, plasterer and carpet fitter schedules, with not a single complaint and completed the work on time and as agreed. We’re really pleased with the end result – getting the stove lit is one thing to look forward to at the end of a hard day. Thank you Paul.”

Tom & Zoe Booth – TMB Design, Alnwick


 

“Hi Paul, just wanted to say a huge thank you for installing our stove so quickly and professionally. Neil had a roaring fire going when I got home from my weekend away, it has made the living room so nice and cozy. I would highly recommend you and your company to do stove installations as I couldn’t be happier with the work you carried out. Thanks again Lisa”

Lisa & Neil Pickard – Electrical Contractors, Alnwick


 

“I am more than happy to give a glowing testimonial (do you like that? Embers, glowing testimonial. Maybe you could use that)? If I write it below you can cut and paste to you webpage !. I can highly recommend Paul Dunn for the quality of his work. His advice on what would achieve the best result meant a stove installation beyond my expectations and far better than anything quoted by other stove installers. The job was completed to a high standard with a proper regard to cleanliness and finish. Paul is rightly proud of his customer service and I have no hesitation in putting my name to this recommendation. If you think this sounds “over the top” then ask Paul for my number and ring me!”

Noel & Lucy Flinders –  Morpeth


 

” We were delighted with the service and installation we received from Embers North East in respect of our new stove which included some quite difficult building works and would not hesitate in recommending this company for future works of this nature”

Mike & Carole Lister – Rothbury


 

“We are so pleased with the wood burner installed by Paul from Embers North East . He worked very hard to make sure it was just as we wanted and the aftercare was excellent. Nothing was too much trouble for him. We will be recommending him to all of our friends and can’t wait for the winter this year!”

Kate & Nick – Stannington

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